Thursday, June 12, 2014

Department 56 Village Replacement Parts

A key determining factor when deciding whether or not to carry Department 56 Villages and accessories was the plethora of calls we had received requesting information on how to acquire a replacement cord or adapter for a retired D56 village or accessory.

We were frustrated in that we could not assist the customer.  So we decided to try becoming more knowledgeable about Dept 56 replacement parts.

In order to track down a required adapter, replacement cord, or light bulb we are now able to directly contact a Dept 56 representative who handles this specific subject.  She has nicknamed herself "Ms Lit Town" and has a massive database to refer to when trying to track down a retired piece. She told us that there are over 200 power cords alone and her database consists of more than 5000 pieces to include both Villages and accessories.  (I had inquired about a replacement cord for a 2001 piece and she quickly came up with the name and SKU number for it).

Some of these replacement parts can be ordered by us through Enesco (which distributes Department 56 products) or through Ms Lit Town for older pieces.

So, if you are in need of any type of replacement part for your Department 56 Villages, please do not hesitate to contact us at requests@beaconsglow.com.  We will try our best to track down and order that part for you.

By the way, there are some amazing Department 56 collectible figurines and villages that have been introduced for 2014.  Please take a look!

Quote of the Day - "Life isn't about getting and having, it's about giving and being." - Kevin Kruse

No comments:

Post a Comment